Please allow 5-7 business days for deliveries or collections.

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FAQ

Below FAQ are some common concerns of our clients before shopping with us .
If you have other questions, please just send them to sales@irobustec.co.za.

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to contact a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within as soon as we're available!

Pre Sale Questions

Q: “Do you have a walk-in store?”

No. We are an online store. Our offices a solely for order collections and receiving deliveries from our suppliers.

Q: “Do you keep stock on hand?”

No. We source all our products directly from our overseas suppliers.

Q: “Do you guys offer warranty on your products?”

Yes. Our products carry a local warranty from 1-2 years or 12-24 months. If you experience any technical or software related issues with within the warranty period, you'll be assist accordingly.

Physically damaged items will not will covered or repaired under warranty.

Q: “How long does delivery take?”

Delivery takes 5-7 business days, if there are no unforseen custom delays. However, we send out communication should there be any possible delivery delays.

Q: “Are there any customs and VAT duties?”

No. The customs and VAT duties are included in the price that you see on the website. The are no hidden-costs at all.

Q: “Do you guys provide customer support during weekends / holidays?”

We don't provide support during weekends. Phone calls, Emails and live chats will be attended to from 8:00 AM on Monday throughout Friday.

Q: “What do I have to do when I need your support?”

Send us an email at sales@irobustec.co.za or call us at 010 157 5029 during working days. Our support team will get back to you soonest. Thank you.

Q: "Can you source a product(s) that's not listed on your website?"

Yes. In most cases our supplier can. Please send us an email at sales@irobustec.co.za with your product description and we'll check with our supplier and get back to you.

Q: "Are you guys VAT registered?"

Yes. We are VAT registered.

Unable to find satisfactory answers ? Contact Support

TERMS AND CONDITIONS MINIMUM TERMS AND CONDITIONS 1. Detailed description of goods and/or services iRobust Tech is a business in the e-Commerce industry that offers latest technology trends such asSmartphones, Digital Cameras, Action Cameras, Tablets, Laptops and more. 2. Delivery policy Subject to stock availability and receipt of payment, order requests will be processed within 1-2 business days and delivered within 5-7 working days or 7-10 working days depending on payment option and confirmed by order number. Free Door-To-Door Express Courier All orders above an amount R399 will be shipped to our clients for free. 3. Export restriction The offering on this website is available to client's within Africa only. 4. Return and Refunds policy Please see terms here. 5. Customer Privacy policy iRobust Tech shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569. 6. Payment options accepted Payment may be made via Visa & MasterCard Cards or by bank transfer into the iRobust Tech's bank account, the details of which will be provided on request. 7. Card acquiring and security Card transactions will be acquired for iRobust Tech via Payfast (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. Payfast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate and security policy. 8. Customer details separate from card details Customer details will be stored by iRobust Tech separately from card details which are entered by the client on Payfast’s secure site. For more detail on Payfast refer to www.payfast.co.za. 9. Merchant Outlet country and transaction currency The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR). 10. Responsibility iRobust Tech takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods. 11. Country of domicile This website is governed by the laws of South Africa and iRobust Tech chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature at Block A Willow Wood Office Park, cnr 3rd Street & Cedar Road, Broadacres, 2021 12. Variation iRobust Tech may, in its sole discretion, change this agreement or any part thereof at any time without notice. 13. Company information This website is run by a private company based in South Africa trading as iRobust Tech (Pty) Ltd and with registration number 2016/170691/07 and 2 Directors. 14. Company contact details Company Physical Address: HQ Offices, 2nd Floor, Tower B, Cnr Newmarket and, Northlands Shopping Centre, Witkoppen Rd, Northriding, Randburg, 2161 Telephone: (0)10 157 5029

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